We have shut down the Animated Apparel Co. website as of September 15, 2021. You may view products, but now orders can be placed.

Help Center

Phone Support

Support Phone

+1-844-698-0147

Check out our most frequently asked questions below. If you have any additional questions, please feel free to contact us.

Affiliates

We do offer an affiliate program. You may view the full details here. For further partnership inquiries, please contact us. 

Yes, once you are approved you will have access to download our official logos and sales banners by logging into the affiliate portal. 

Any unique designs that are created must have our written approval. Please contact us via email to discuss further. 

Yes, this is possible. Our team will review your website, blog or YouTube channel and let you know. This is determined on a case by case basis. Please contact us for more information. 

What's unique about our affiliate program is that you are paid on both initial and repeat purchases as long as the visitor uses your discount code every time you will receive commission. 

It's also important to note that there isn't an ability to stack discounts. So if we are running a store promotion and the discount is larger, the customer will receive the larger of the two discounts. 

Apple and Android (Google Play) Apps

Both our Android (Google Play) and Apple apps are completely free.

No, you can purchase from either our website or via our app. The app is just another way you can stay up to date with Animated Apparel Co.

If you are having issues with our application, please feel free to contact us, and our team will reach out to you to resolve the issue. 

If you are unable to find our app, you can contact us and our team can assist you. 

Careers

You may view all of our available positions on our careers page.  

Yes. We have remote positions available. You may view all available positions on our careers page.  

Animated Apparel Company, LLC is a rapidly growing company so new positions are always becoming available. You may view all current positions on our careers page.  

Animated Apparel Company, LLC is a media company and online retailer. We hire content creators, and content writers on a contract basis to create content for a YouTube Channel, blog, and future projects that will be disclosed at a later time. 

As a content creator you may have to watch an anime, play a video game, or watch a movie in order to create the content. You are compensated when you have submitted the completed work. 

If you are interested in our content creator position feel free to submit your resume, and someone we'll reach out to you to discuss the position further. 

Company

Yes. We currently offer financing through Affirm on orders over $50.00. You'll have the option to split your order into 3 payments.

During the checkout process Affirm will provided to you as an option assuming your order value exceeds $50.00. If you have any additional questions, please feel free to contact us.

Yes, we do offer gift cards. You may view our gift cards here.  

Keeping your information safe is our number one priority. You may view our full privacy policy here to learn how we keep your information secure. 

You may view our contact us page here. Ou r team is available Monday thru Friday from 8 AM to 5 PM Central Standard Time. 

We accept all major bank cards, PayPal, Apple Pay, Google Pay, Venmo, and Affirm. 

As of the date of this FAQ (June 07, 2021), there are no currently delays due to COVID-19. All orders should be processed within the shipping times we've provided when placing your order. If you have questions about an order please contact us.  

Our store was launched on May 18, 2018, and founded by Russell Crooms. You can learn more about us here.   

We are located in the United States. Our headquarters is based in Dallas, Texas USA. All of our suppliers are also located within the United States as well. 

Unfortunately, do to licensing restrictions we can only ship within the United States. 

Orders

Yes, you may make changes to an existing order. We are able to change items such as the name on the order and mailing address. If you notify us early enough, we can also update the product if necessary. To make changes to your order, please contact us via email at support@animatedapparelcompany.com or live chat. 

Yes. If you purchase a product and are not satisfied with the product, you may request a refund by contacting us within 30 days of your delivery date.
Please view our full refund policy here. 

You may cancel your order anytime prior to shipment. To cancel your order, please send us an email at support@animatedapparelcompany.com and provide us with your order number and the reason for the cancellation. 

Yes. In the event your order is cancelled our team will also send you a follow up email detailing what happened. Sometimes this can happen due to a product being unavailable or they may have been another issue with your order. Orders can also be cancelled if our system thinks there is a possibility of fraud.

If your order has been cancelled and you have additional questions, please feel free to contact us.  

Our orders ship within 3 to 5 business days. We notify you at every step of the shipping process. You'll receive an email when your order ships, when it is scanned for delivery, and once it has been delivered. 

If you have any additional questions regarding your order, please feel free to contact us

Pricing

Yes! We will match any competitor's price for the exact same product. Please contact us at support@animatedapparelcompany.com and provide us with the information provided below. We sincerely appreciate you choosing us for your apparel needs!

Please send your request to support@animatedapparelcompany.com.

You will also need to provide us with:

  • The URL listing the competitor's price for the product.
  • Your name, email address, and phone number. (Our team will only contact you in regards to your price match request, if necessary.)

Once we have received your request, a member of our team will review the competitor's information and provide you with a discount code. Please note, we currently do not have a way to stack discount codes. Only one discount can be used per transaction, but our staff will do everything we can to accommodate your request. 

Yes, you can find the latest offers on our homepage. You may also obtain discounts by subscribing to our newsletter and visiting our coupon partners' site. 

We currently do not have a specific discount set up for students, seniors, or military service members. However, we are happy to accommodate. Please contact our team and ask for a discount. 

Yes. We offer discounts for major holidays such as Memorial Day, Independence Day, Labor Day, and Christmas Day. Some other occasions where you will find a discount are Batman Day, Comic Book Day, and our Birthday which is May 18th, to name a few. 

Unfortunately, our checkout doesn't allow us to stack discounts. In the event you have multiple discount codes, we'd recommend using the time-sensitive discounts first. You may also complete separate orders using each discount code or save the codes for a later time. 

The best way to obtain a discount code is by subscribing to our newsletter or visiting our coupon partner's site. Another site may have a coupon code, but there is a good chance this is an older coupon. You should never use a third-party site and pay for a coupon code as that is a very good sign the coupon is not legit. You can also chat with us or contact us as our staff is happy to give you a coupon code. 

Products

Yes, are products are true to size. Our t-shirts are made from pre-shrunk cotton so they should keep their size and shape. We do offer products that may have a slimmer fit, but we've labeled these as "slim fit". 

All of our products are machine washable with like colors. Is is also recommended to tumble dry on low. 

Yes, the vinegar smell comes from the printing process. This smell will leave after the product is first washed. 

You may request a refund as we do have a 30 day refund policy, that allows you to request a refund in this situation. Please contact us to reques t a refund and include a image of the product in your query. 

Yes, we are happy to assist you. Please contact us and let us know which character and insignia or logo you are looking for and our team will do our best to assist you in finding the product. 

Returns and Exchanges

Our policy lasts 30 days (60 days for orders placed during the holiday season. November 1 - December 31). If 30 days (60 days for holiday season orders) have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

You may request a return label by contacting us. You may view our full return policy here.  

Yes, you may receive either a replacement or a refund. Please contact us and provi de an image of the product this way we can share this information with our shipping department to prevent future issues. 

Yes, you may cancel the order as long as this order has not been shipped. If you notify us shortly after your purchase we can change the size as well. Either you may contact us and our team will be happy to assist you. 

Shipping

Unfortunately, we no longer offer free shipping primarily due to an increase in shipping cost with COVID-19. We will still offer promotions in the future, and many offers will include free shipping. If your order amount is over $50 your order will ship to your door for free. 

Unfortunately, we are unable to offer international shipping due to product licensing restrictions. 

Orders are shipped within 3 to 5 business days. You should receive your order within 7 to 10 business days. When placing an order the estimated delivery date is listed underneath the add to the cart button. If you have any additional questions, please contact us. 

You may view our full shipping policy here.  

Thanks for visiting our help center. If you have additional questions, please feel free to contact us!