Updated on 11/02/2020
Thank you so much for your business and continued support of Animated Apparel Company. We hope you and yours are all safe during this pandemic. This is an unprecedented time, and our team is here to assist you with your apparel needs during this pandemic. We've received numerous questions regarding shipping and order fulfillment, and have dedicated this page to providing the questions and answers. After reviewing the information below, if you have further questions, please contact us.
-The Animated Apparel Company Team
COVID-19 Shipping Delays
Our normal shipping times have been extended due to COVID-19. Our suppliers are back up and running, but due to the recent pandemic you can expect shipping delays.
Immediately, after purchase you will receive an order confirmation. Orders are currently shipping out within 5 to 10 business days. Which means, you should expect to receive your order within 12 to 14 business days. We ask that you please be patient during this time, and we will do our best to keep you updated if any of these time-frames change.
Below we've decided to answer a few frequently asked shipping related questions.
Frequently Asked Questions
I've placed an order and haven't heard anything. How do I check the status of my order?
Please contact us, and our support team will be happy to check on your order.
I'm not happy with the shipping times. Can I cancel my order?
If your order has not shipped, you may contact us to request a cancellation of your order.
Can I still return an item if am unsatisfied with it?
Yes, please contact us and request to make a return.
Can you guarantee I will receive my order by a specific date?
You should receive your order by the shipping date mentioned when the order is placed. If there is a delay regarding your order our team will reach out to you via phone or email.
Will you issue a refund if I do not receive my order by the estimated delivery date?
Yes. If you do not receive the order by the estimated delivery date we will issue a refund for that product. We do this even if there isn't a pandemic. Please view our full return policy here.
What do I do if I have additional questions regarding shipping?
Please contact us, and we will be happy to answer your questions.